ADA Complementary Paratransit Services

What Is ADA Complementary Paratransit Service?

The Americans with Disabilities Act (ADA) Complementary Paratransit Service is for individuals that, due to a mental or physical disability, cannot utilize Freedom Transit's fixed route bus service. You must apply for Freedom Transit's ADA Complementary Paratransit service and be determined as eligible under the guidelines of the American with Disabilities Act. Applications can be obtained by contacting Freedom Transit. For more information, please feel free to view/print an ADA Complementary Paratransit Brochure which can be found in the “Forms” page.

Applying For ADA Complementary Paratransit Service

In compliance with the American with Disabilities Act, the following forms will be utilized to determine your eligibility for ADA Complementary Paratransit service:

Once these forms have been completed and signed by the appropriate persons, the applications are to be returned to Freedom Transit for review to:
Freedom Transit
50 East Chestnut Street
Washington, PA 15301

Once we receive a properly completed application, the applicant will be certified within 21 days of the receipt of the application. The determination will be one of full eligibility, conditional eligibility, or denial of eligibility. If the application is approved, a passenger identification card will be issued with an applicable expiration date, temporary status, or service restrictions. If an applicant feels they have been given an incorrect determination, they have the right to appeal such decision to Freedom Transit. A copy of the appeal process can be obtained by contacting Freedom Transit at the contact information noted above.

Eligibility Criteria –All persons who, by reason of their disability, are unable to use accessible fixed-route bus service can make application for certification in order to utilize ADA Complementary Paratransit services.

Types & Length of Eligibility –

Reservations –Once the application has been processed and you have received your ADA Card you mayschedule your trip by calling 724-223-8747. You can make a reservation up to fourteen (14) days in advance of your trip but you must call at least one day in advance by 12:00 p.m. Trip reservations are made as one-way, so if you need a return trip please make sure to schedule that as well.

Cancelations –If you need to cancel your trip, you must do so at least one hour prior to your pick-up time. If you do not cancel your trip as stated, you may be noted as a "No-Show". Three (3) "No-Shows" in a one year time period may result in a suspension of services for a designated time period.

Rates – As of July 1, 2017, the rate for ADA Complementary Paratransit service is $2.55 per one-way trip. Accompanying Certified Personal Care Attendants ride free of charge.

Service Area, Days & Times – ADA Complementary Paratransit service is available to you during the same days and hours that Freedom Transit's local fixed route bus service operates. Trips must be to and from areas within 3/4 of a mile from local fixed routes. If you need to schedule a trip that is not during a day, time, or area covered by the fixed route bus schedule, don't worry you may qualify for another Shared Ride Program. In order to utilize another program, you would need to fill out an application and register for the service before scheduling a ride. For more information on ADA Complementary Paratransit Service please give us a call at (724) 223-8747.

Items to Note

Contact Us

Call Us:

724-223-8747

Visit Us:

Freedom Transit
50 East Chestnut Street
Washington, PA 15301

Click here to email us:

info@freedom-transit.org

fax: 724-223-9474

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